Claims Strategy & Competitive Insights Manager - Remote

About this role

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Position Summary The Claims Strategy & Competitive Insights Manager is responsible for defining business strategy for Claims and building the insights capability that informs it. This role sits upstream of execution-owning the definition of 'what we will do and why' and ensures strategies are clear, aligned, and positioned to drive measurable business outcomes. As a strategic partner to Claims leadership, this role translates enterprise priorities, external dynamics, and internal capabilities into actionable strategic direction. In parallel, this individual will establish a competitive insights function that enables Claims to anticipate market shifts, benchmark performance, and identify opportunities for differentiation. This role also serves as a key driver of executive communication developing clear, compelling narratives that shape leadership thinking and enable effective decision-making. Key Responsibilities Business Strategy Definition Define and articulate Claims business strategies that strengthen performance, improve outcomes, and align with enterprise priorities. Translate complex inputs into clear strategic direction, including objectives, key levers, and constraints. Lead strategy development from initial concept through execution-ready articulation. Ensure strategies are grounded in clear trade-offs, defined scope, and measurable outcomes. Competitive Insights & Intelligence Build and lead the Claims competitive insights capability, defining how insights are gathered, synthesized, and applied. Establish a repeatable app