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Uber · New York, NY
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About the Role We are seeking a highly strategic and outcomes-oriented Strategic Operations Manager to join the Earner Marketplace & Matching team within Uber's US & Canada Mobility business. This team owns some of Uber's most important marketplace optimization challenges, shaping the strategies behind driver pricing, incentives, matching, positioning, and other marketplace levers that together determine marketplace reliability, efficiency, and long-term supply health. You'll partner closely with Product, Engineering, Data Science, and Operations teams to define strategies for solving complex marketplace challenges, influencing the evolution of Uber's marketplace technology and operations to deliver meaningful business impact. As a senior operations leader for Earner Pricing and Matching, you will identify the highest-impact opportunities across the marketplace, develop long-term strategy, and drive complex cross-functional initiatives from concept through implementation. You'll turn ambiguous business challenges into clear strategies, align stakeholders around a shared direction, and drive execution to improve outcomes for drivers, riders, and Uber. This role requires someone who can operate at multiple altitudes: setting long-term strategic direction while diving deep into complex marketplace problems to identify structural opportunities, evaluate difficult tradeoffs, and develop data-driven solutions. You'll be expected to lead through ambiguity, influence senior stakeholders across Product, Engineering, Data Science, and Operations, and deliver lasting marketplace and business impact. What You'll Do Strategic direction: Define and drive the long-term strategy for Earner Pricing and Matching, identifying the highest-impact opportunities to improve marketplace performance. Define strategic priorities, influence Tech roadmaps, and drive cross-functional initiatives across Product, Engineering, Data Science, and Operations to improve reliability, marketplace efficie
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