Director, Head of Global Card Payments

About this role

ABOUT THE ROLE Card payments remain the backbone of Uber's global payments volume. As Head of Card Payments, you will own the full card payments lifecycle - from authorization performance, operations, regulatory compliance, and new market/business model implementation. You will lead a senior team spanning card operations and implementations and will serve as Uber's internal authority on all things card. This role demands both depth and breadth. A command of card scheme rules, processing flows, and technical integrations, as well as the ability to translate payments complexity into business outcomes across Uber's global lines of business. WHAT YOU'LL DO Card Payments Strategy & Ownership: Own Uber's global card payments strategy, including acceptance coverage, routing optimization, cost management, and product roadmap for card-based payment methods Define the multi-year vision for card payments at Uber, encompassing credit, debit, prepaid, commercial cards, and emerging card-adjacent products (e.g., virtual cards, tokenization, push-to-card) Monitor global card payments trends - including scheme mandates, interchange shifts, open banking, and card-not-present regulation - and translate these into strategic recommendations Operations & Performance Management: Own end-to-end card payment operations, including authorization rates, decline management, and reconciliation Define and hold accountability for card payments KPIs: approval rates, cost per transaction, chargeback rates, and operational SLAs Build and lead a payments operations team responsible for day-to-day performance monitoring, incident response, and partner SLA management Drive continuous improvement programs to optimize authorization performance and reduce processing costs across acquiring relationships Card Implementations & Technical Delivery: Lead the implementation function responsible for onboarding new card acquirers, processors, and scheme integrations, including technical scoping, certification, an

Skills

• Business Operations
• Operations
• US