Director, Consumer Operations, Delivery US&C

About this role

About the Role We are looking for a strategic leader and exceptional operator to lead the US&C Restaurant Consumer Operations team. This role balances consumer growth with marketplace health by optimizing investments across demand generation, pricing, merchant selection, and supply dynamics. This role reports to the Head of US&C Strategic Operations and is a member of the Strategic Operations Leadership Team. This leader will manage a team of 20+ operators and partner closely with Product, Finance, Marketing, Membership, Regional and Global Operations, Strategy and Planning, and Commercial leadership to shape and execute Uber's consumer growth strategy across the US&C Restaurant business. This team sits at the center of how we acquire, retain, and grow consumers. You'll own the operating strategy behind our largest consumer investments-including membership, pricing, promotions, and other demand levers-to maximize sustainable growth while improving long-term marketplace efficiency. You'll develop a deep understanding of consumer behavior across the lifecycle and translate insights to help drive investment decisions and operational execution, and inform product strategy. Success in this role will be measured by growing our consumer base, increasing user frequency, improving consumer retention, expanding Uber One membership adoption, and growing engagement across Uber's ecosystem of products and use cases. What You'll Do Own the central consumer growth operating strategy for the US&C Restaurant business, including capital allocation across membership, pricing, promotions, affordability, and other demand investments to maximize long-term business growth and efficiency. Drive the operating strategy and execution behind the consumer lifecycle-from acquisition through retention and frequency-with accountability for key business outcomes including MAUs, TPU, retention, and Uber One membership growth. Build a deep understanding of consumer behavior, identifying the biggest o

Skills

• Business Operations
• Operations
• US