L3 - Collaboration & Tenant Platform Specialist

About this role

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Job Description Summary As an L3 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality. The role combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls) within an ITIL-aligned operational model. Who You Are Key Skills • Expert Microsoft 365 Collaboration: Teams (meetings/voice), Exchange Online, SharePoint Online, OneDrive • Strong Identity & Access fundamentals: Entra ID (MFA, Conditional Access, RBAC; PIM a plus); Okta/SSO concepts (SAML/OIDC) a plus • Strong PowerShell and Microsoft Graph API; structured troubleshooting; excellent documentation habits • ITIL practices: Incident / Problem / Change; RCA mindset; stakeholder communication Languages • English: professional working proficiency required • French: B1 minimum Preferred Certifications • MS‑102 (Microsoft 365 Administrator) • SC‑300 (Identity and Access Administrator) • ITIL v4 Foundation • MS‑700 (Teams Administrator) Being You The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel i

Skills

• Computer and IT
• Technology