Technical Support

About this role

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role As a Technical Support professional at Kyndryl, you will provide structured product-oriented support for a Kyndryl client's embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including case triage, diagnostics, issue reproduction, technical investigation, root-cause support, workaround assistance, case documentation, and escalation support within customer-defined support systems and communication standards. What you will do Provide Level 1 support by receiving and triaging support cases, collecting diagnostic information, identifying missing data, providing known solutions, communicating next steps, maintaining case status, and attempting issue reproduction. Provide Level 2 support by performing advanced troubleshooting, problem analysis, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers. Support complex customer environments, including lab, integration, platform, and certification-related contexts, where directed by customer processes. Document solutions, develop knowledge resources, mentor support engineers, and contribute to process improvement and customer success outcomes. Escalate defects, product issues, security concerns, or certification/compliance questions through approved customer-defined channels. Operate within role boundaries: do not make architectura

Skills

• Software Engineering
• Technology