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Uber · New York, NY
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About the Role The Americas Safety team works to make Uber's platform safer across Mobility, Delivery, and emerging business lines by identifying risks, strengthening controls, and driving operational responses to high-severity incidents. In this role, you will serve as a key point of coordination for serious safety escalations across the Americas, partnering with Safety Operations, Legal, CommOps, Product, Data Science, Public Safety, Communications, and regional leadership to manage live incidents, conduct root-cause analysis, and close control opportunities. Your work will directly influence how Uber responds to sensitive safety events, reduces recurrence, and builds more resilient safety systems across the region. What the Candidate Will Do Serve as a primary Americas coordination point for high-severity and non-routine safety escalations, including serious incidents, emerging incident patterns, media/legal/regulatory escalations, leadership requests, and market context changes. Manage live crisis response by confirming facts, organizing cross-functional workstreams, aligning on immediate actions, keeping leadership informed, and ensuring the right operational follow-through. Conduct post-incident deep dives and root-cause analyses to identify safety control opportunities, process gaps, emerging trends, and recurrence risks. Build and improve escalation playbooks, incident response processes, audit mechanisms, and stakeholder operating rhythms across Safety Operations and partner teams. Drive remediation to closure by partnering with CommOps, Safety Legal Investigations, Safety Management Systems, Product, Data Science, Public Safety, and regional Safety leaders. Basic Qualifications 4+ years of experience in Trust & Safety, Safety Operations, crisis/incident response, investigations, risk operations, legal/regulatory operations, strategy & operations, program management, or consulting. Strong cross-functional program management and stakeholder management skills
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