Research Operations Lead

About this role

Become a part of our caring community The Research Operations Lead keeps our Design Research practice running smoothly. This role partners with Design Research leadership to manage research knowledge bases, tooling and infrastructure, practice engagement, governance, advocacy and development. You will be critical to ensuring efficient research delivery that contributes to unique user-centered experiences for Medicare consumers. Who We Are Humana 's Experience Design (XD) team, within the Consumer Digital organization, strives to eliminate friction in today's healthcare ecosystem. This effort aims to make consumers feel confident, respected, and heard in the decisions affecting their health. The Research Operations Lead is responsible for developing, standardizing, and maintaining scalable research practices to allow the Design Research team to expand its impact. These activities include management of insights repositories, methods and tools, research documentation; coordination with research tool suppliers; facilitating practice meetings and comms; tracking research contributions and impact; maintaining research policies and standards; supporting the professional development of the team and advocating for the value and visibility of the practice. This is a remote role reporting to the Associate VP Head of Design Research. Key Responsibilities: Knowledge Management Sets up and maintains insights repositories, the research toolkit, and other file sharing spaces across channels Gathers and maintains best practices, methodological guidance, templates Sets up and maintains taxonomy, tagging, findability and access, archiving rules across knowledge management resources; tracks utilization of same Tooling and Infrastructure Manages access, permissions, utilization of research tools/software/platforms Drives vendor contracting and renewals for research tools Vendor account management, functioning as point of contact for team needs and requests Maintains transparent cost and