NiCE Solution Architect - SandcastleCX Practic

About this role

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. We currently have a need to hire an experienced Pre-sales/Solution Architect focused on Nice CXone technologies. Your role is that of a technical subject matter expert supporting pre and post sale proof of concept customer engagements featuring NiCE technologies in combination with other customer experience platforms and technologies. The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment. They can also experience the solution in action before committing to full deployment with expert guidance from a TTEC Digital expert Architect. Your knowledge and experience in NiCE CXone, Cognigy AI, WFM, Knowledge and Copilot, Quality Management, Voice and Digital Channel capabilities, Analytics, Generative AI, journey orchestration, Conversational AI, and Virtual Agent solutions space will be the key for success. This is a hands-on, highly technical role for resources who have experience and are skilled in both business and technical consulting. We offer a highly competitive compensation package that includes a base salary and quarterly upside earning potential. What you will be doing: Participate in pre and post-sales SandcastleCX engagements • including: Customer requirements gathering and design and documentation. Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. Coordination and planning of ongoing customer enablement se

Skills

• Customer Experience Technology
• Pre Sales
• Contact Center Consulting
• CX Solutions Architect
• Solutions Architect