GRC Coordinator

About this role

Who we are Our mission at Capacity is to help teams do their best work through our AI-powered support automation platform. Capacity provides everything you need to automate support and business processes in one powerful omni-channel platform. We believe that each individual voice, perspective and background brings inherent value to enhance our product, serve our customers and generate more ideas to solve complex problems. By continuing to hire talented, driven and humble teammates, we have the opportunity to see Capacity become a premier brand enterprise SaaS platform. Capacity has raised over $100 million dollars from over 150 investors, giving us the opportunity to make ambitious investments in our team and big bets on our future. Our total addressable market is enormous. Any company that wants to grow revenue, reduce costs, and improve customer and employee satisfaction is an opportunity for Capacity to shine. Why this job is exciting The role: We're looking for a well-organised, detail-focused GRC Coordinator to join our growing Governance, Risk & Compliance (GRC) team. This is a great opportunity for someone early in their compliance or security career, or moving across from an administrative, audit-support, or IT-support background, who wants to build a career in GRC within a growing SaaS group. You'll be the organisational engine of the GRC team, owning our Third-Party Risk Management (TPRM) process day to day, triaging and coordinating incoming compliance requests, and keeping our work logged, prioritised, and moving. You won't be expected to be an expert in every framework we work with, you'll own the structure and flow of the work, and grow your knowledge with direct guidance and real mentorship. You'll report to the Director of GRC and work closely with the Senior Director of Global Risk & Compliance, with genuine room to grow as you develop. Responsibilities: In this role, you will be responsible for the following: Own the day-to-day running of our Third