(fluent English) Business Development Specialist (Albania)

About this role

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to contribute not only to service excellence but also to the company’s growth and expansion? Join our team as a Business Growth Specialist and play a key role in identifying new opportunities, building strong client relationships, and driving revenue. In this role, you will work closely with the leadership team, including our Chief Growth Officer, and take ownership of the full business development cycle — from first contact to closing deals. You’ll combine strategic thinking with hands-on execution, leveraging market insights, AI tools, and strong communication skills to deliver results. If you enjoy fast-paced environments, ownership, and turning opportunities into measurable growth — let’s see what it takes 💛 What you will do: Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal; Use AI tools to enhance productivity and optimize workflows; Research industry trends, potential markets for business opportunities; Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels; Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions; Track and report on personal KPIs in a consistent, accurate, and timely manner; Collaborate with the team on strategic and long-term tasks and objectives; Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas; Gather and analyze feedback to identify opportunities for service improvement or product offerings. What you need to succeed in this role: 2+ years of experience in B2B environments in Sales, Account Management, Service Delivery, or Growth roles (ideally in tech); Fluent English (C1–C2, both w