EMS Software Trainer

About this role

Join Our Mission as an EMS Software Trainer at Ninth Brain! Remote Opportunity – Michigan Residents Only This is a fully remote position; however, candidates must currently reside in Michigan to be considered. Help shape how EMS professionals use technology every day. At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day. We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences. In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product. If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you. What You’ll Do Deliver impactful training and client experiences Lead engaging virtual training sessions that build client confidence and product expertise Guide new clients through onboarding with a thoughtful, structured approach Present webinars that highlight key features and industry-relevant topics Build strong client relationships Develop deep understanding of client operations, goals, and challenges Act as a trusted advisor—anticipating needs and delivering solutions Ensure every interaction leaves clients feeling supported, empowered, and valued Leverage industry insight Use your EMS experience to connect with clients and communicate effectively Translate real-world workflows into