Work at Home Contact Centre Sales Agent

About this role

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a skilled communicator with a passion for helping people and solving problems? We’re hiring Contact Center Agents to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’s most iconic brands, providing expert assistance and building meaningful customer relationships. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound calls with professionalism, empathy, and efficiency. Troubleshoot basic technical issues and guide customers to solutions. Understand customer needs and resolve issues with care and accuracy. Identify sales opportunities and apply persuasive skills to upsell or upgrade services. Use internal systems to manage accounts and process customer requests. Clearly explain products, services, and procedures to customers. Escalate unresolved or complex issues to the appropriate team or manager. Ensure first-call resolution through effective communication