Patient Collections Research Specialist - Digitech - Remote

About this role

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. Summary: The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, the ability to handle a heavy workload on deadlines is required. Essential Duties and Responsibilities: Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements Manage correspondence through, mail and email in a professional and courteous manner Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadl